Privacy Policy
Effective date: Last update date to be inserted as needed. This Privacy Policy describes how PlainSideGateway (we, our, or us) collects, uses, and protects information when you visit our website at plainsidegateway.site (the Site) and when you order our products from our pizzeria. This policy applies to all visitors, customers and users of the Site.
By accessing or using the Site, you agree to the collection, storage, use and disclosure of your personal information as described in this Policy. If you do not agree with any part of this policy, please do not use the Site.
What information we collect
We may collect personal data that helps us provide and improve our service, including:
- Contact details you provide, such as your name, address including 43 Pizza Street and WC2H 9LT, phone number +44 20 7946 0123, and any correspondence you send us.
- Order information to process purchases, including items ordered, payment method, delivery address, and timestamp of orders.
- Technical data such as IP address, browser type, device information, and login data to maintain the security and functionality of the Site.
- Usage data including pages visited, links clicked, and cookies data to understand preferences and improve user experience.
How we use your information
We may use your information for purposes including:
- To fulfill orders and deliver meals, including processing payments and sending confirmations.
- To communicate with you about orders, promotions, updates, and important notices.
- To personalize your experience on the Site by suggesting items or offers relevant to your location and past orders.
- To improve security, detect and prevent fraud, and protect our rights and property.
- To analyze Site usage and performance for business improvements and to optimize our services.
Legal bases for processing
We rely on various grounds to process your information, including:
- Performance of a contract (e.g., to fulfill your orders).
- Legitimate interests in maintaining a secure Site, improving services and providing customer support.
- Legal obligations as applicable to our operations.
Cookies and tracking
We use cookies and similar technologies to collect information about your activity on the Site. You can manage cookie preferences through your browser settings. Some cookies are essential for ordering and security, while others help us understand preferences and optimize content. If you disable cookies, some features of the Site may not function properly.
Sharing of information
We may share your information with:
- Service providers and payment processors who help us operate the Site and fulfill orders, under confidentiality obligations.
- Affiliates or business partners with your consent or where necessary to provide services.
- Law enforcement or regulatory authorities if required by law or to protect our rights and safety.
We do not sell or rent your personal data to third parties for their marketing purposes.
Data retention and security
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, or longer as required by law. We implement reasonable security measures to protect data from unauthorized access, disclosure, alteration, or destruction. However, no online system is completely secure, and we cannot guarantee absolute security.
Your rights
You may have rights to access, correct, delete, or restrict your personal data, and to object to processing in certain circumstances. You may also withdraw consent where we rely on it as a basis for processing. To exercise these rights, contact us at +44 20 7946 0123 or via the Site. We will respond in accordance with applicable data protection laws.
Children's privacy
Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information, please contact us so we can take steps to remove it.
Non-ic beverages and products
In connection with our menu, we offer lemonades such as juice and lemonade. We collect and use data related to orders of these items in the same manner as other products to fulfill orders, protect customers, and improve service quality. For any beverage-related promotions, we will clearly indicate the terms and required data.
Change of policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the Site and adjusting the Effective date at the top. Continued use of the Site after such changes constitutes your consent to the revised policy.
Contact us
If you have questions about this Privacy Policy, or to exercise your rights, please contact us at the following address:
43 Pizza Street, London, United Kingdom, WC2H 9LT
Phone: +44 20 7946 0123
Website: plainsidegateway.site